Arkadium Separation HubPortugal

👋 Welcome

Your transition,
made clear.

Thank you for your time at Arkadium — we're grateful for the impact you've made. This hub brings together everything you need to navigate your transition with confidence: the deadlines that matter, what happens to your benefits, and where to turn for support and your next role. Take it one section at a time.

📅 First things first

Timeline & key dates

End of your termination month Your final settlement and final payslip (acerto final de contas e recibo de vencimento) are available at the end of that month's pay cycle.
On request, at separation Arkadium issues your work certificate (certificado de trabalho) and your unemployment declaration (declaração de situação de desemprego).
For 6 months after termination Your Coverflex card stays active and any meal allowance balance remains available to use. Unspent benefits balance is returned to Arkadium, with any under/overspend reconciled on your final payslip.
As soon as possible Register as a jobseeker with IEFP (Instituto do Emprego e Formação Profissional).
Within 90 days of your unemployment date Apply for unemployment benefit (subsídio de desemprego) with Segurança Social.
30 days after your termination date Employer-provided private health insurance ends; your public SNS coverage continues.
📌 Make sure your postal address and bank details (IBAN) are current with the People Team so your final payment and documents reach you without delay.

🏥 Staying covered

Health coverage

🏥Public health (SNS)

As a resident, you remain covered by the Serviço Nacional de Saúde (SNS) — your access to public healthcare is unaffected by leaving Arkadium.

SNS 24808 24 24 24

SNS 24 provides 24/7 public health information and guidance.

🩺Private health insurance

Your Arkadium-provided private health insurance continues for 30 days after your termination date, then ends.

  • Provider: Tranquilidade — AdvanceCare
  • Broker: Costa Duarte
  • Ask the insurer whether you can continue with an individual policy

The People Team can liaise with the broker through your account manager if you need help.

🍽️ Your benefits balance

Meal allowance & reimbursements (Coverflex)

Active for 6 months

🍽️Coverflex card & meal allowance (subsídio de alimentação)

  • Your card stays active for 6 months after your termination date, and you keep access to your account during that time
  • Any meal allowance balance remains available to use throughout those 6 months
  • If needed, the balance can still be topped up for up to 30 days after termination
Reconciled on final payslip

🧾Unspent benefits balance

  • Any unspent benefits balance is returned to Arkadium
  • A pro-rated calculation is applied to any amount under- or overspent
  • The result is reflected on your final payslip
Coverflexcoverflex.com

PPR / Retirement & Investment balances are an exception — see Pay & Severance.

💶 Money matters

Pay & severance

💶Your final settlement (acerto final de contas)

Your final settlement may include, as applicable:

  • Outstanding base salary up to your last day
  • Proportional holiday pay and holiday allowance (subsídio de férias)
  • Proportional Christmas allowance (subsídio de Natal)
  • Payment for accrued but untaken holiday
  • Statutory compensation (compensação) where it applies to your situation

Your individual figures and the full breakdown are detailed in your personal settlement documentation. For questions about your specific amounts, contact the People Team.

🏦Social security & retirement

Your contributions to Segurança Social stay on your record and remain with you.

If you applied any of your Coverflex benefits balance to a PPR / Retirement & Investment product, that money does not return to Arkadium. Check directly with your PPR provider for the access, management, and withdrawal rules that apply.

💻 Wrapping up

Equipment return

Arkadium can arrange a courier pick-up for your equipment at no cost — coordinate with Joana Sotomaior.

Please return
  • Company-issued laptop
  • Laptop accessories (charger, dongles, etc.)
  • Monitor
Yours to keep
  • Headset
  • Keyboard
  • Mouse
💡 Prefer to keep your equipment? You can request a buy-out. Submit your request to I&T, who will calculate the current buy-out cost.

📄 Records & requests

Documents & admin

📄Documents you'll receive

  • Final payslip (recibo de vencimento)
  • Work certificate on request (certificado de trabalho)
  • Unemployment declaration (declaração de situação de desemprego) — you'll need this to claim benefit

📨Keep your details current

So payments and documents reach you, confirm these are up to date with the People Team: your postal address, bank details (IBAN), and a personal email address we can use to reach you on any outstanding matters after your last day.

📧Questions & verification

For anything specific to Arkadium — verification, documents, or general questions — reach the People Team or your local contact:

People Teampeopleteam@arkadium.com Local contactJoana Sotomaior

🧭 What's next

Unemployment support & job search

🏛️Claiming unemployment benefit

  • Register with IEFP as a jobseeker as soon as possible after your last day
  • Apply for unemployment benefit (subsídio de desemprego) with Segurança Social — generally within 90 days of your unemployment date
  • You'll need your unemployment declaration from Arkadium to apply
IEFPiefp.pt Segurança Socialseg-social.pt

Eligibility for unemployment benefit depends on your contribution record and the type of termination. Segurança Social confirms your individual entitlement.

CV & application support

  • Europass — the official, free EU CV builder, widely recognised by Portuguese and European employers.
  • LinkedIn — keep your profile current; it works as a living CV that recruiters search directly.

Job search support

  • IEFP — public employment service with job listings, free training, and career guidance.
  • Net-Empregos — one of Portugal's largest job boards.
  • Indeed & LinkedIn Jobs — major international boards with strong Portugal coverage; set alerts for your target roles.

❓ Quick answers

Frequently asked questions

When will I get my final pay and documents?

Your final settlement and final payslip are available at the end of the pay cycle for the month of your termination. On request, Arkadium also issues your work certificate and your unemployment declaration so you can claim benefit. Make sure your IBAN and address are current so nothing is delayed.

How do I claim unemployment benefit?

Register as a jobseeker with IEFP, then apply for subsídio de desemprego with Segurança Social — generally within 90 days of your unemployment date. You'll need the unemployment declaration (declaração de situação de desemprego) from Arkadium. Segurança Social confirms your individual eligibility.

What happens to my Coverflex meal card balance?

Your card stays active for 6 months after your termination date, and you keep account access during that time — any meal allowance balance remains available to use. The balance can still be topped up for up to 30 days after termination if needed. Any unspent benefits balance is returned to Arkadium, with under/overspend pro-rated and reflected on your final payslip. (PPR balances are an exception — see Pay & Severance.)

Does my health insurance continue?

You remain covered by the public SNS as a resident. Your Arkadium-provided private insurance (Tranquilidade AdvanceCare) continues for 30 days from your termination date, then ends. You can ask the insurer about continuing on an individual policy, and the People Team can liaise with the broker (Costa Duarte) if needed.

Who do I contact for what?

For anything Arkadium-specific (documents, verification, your settlement), contact the People Team at peopleteam@arkadium.com. For meal allowance and reimbursements, use the Coverflex app. For unemployment, contact IEFP and Segurança Social.